Hotel Management News

If asked by an outsider exactly what revenue management is, we would likely parrot the tried and true explanation that revenue management is about “selling the right room, to the right person, at the right rate, and the optimal length of stay”. As hoteliers,...

Social Media & Revenue Management Is social media a revenue management distribution channel? Is it better suited to demand generation? Do you ever contemplate the dizzying catalog of online travel agencies and deal aggregation sites and throw up your hands up at the very...

Has your Revenue Team made the leap to access non traditional data sources when looking for demand clues?  It’s very possible there’s more to discover than you think. Over the past many months, I’ve witnessed with almost incomprehension the evolution of change the COVID-19...

Publicado en la revista Hotel & Motel Management – Enero de 2004 Por Bonnie Buckhiester, Presidenta y CEO de Buckhiester Management USA Inc. En este día y era, hemos tenido acceso a una extraordinaria cantidad de inteligencia de mercado. Sin embargo, la realidad es...

Putting yourself in someone else’s shoes is a lesson we’ve all been taught at some point in our lives.  Now, successful revenue strategy professionals are taking that sage advice to a whole new level.   Some years ago, my sister Wendy was completing her...

Post Pandemic Pricing Strategies for Hotels and Resorts Easy on the throttle! The Covid pandemic of 2020-2021 has brought the tourism industry to its’ knees. Individual hotel owners have lost millions of dollars, big brands, hundreds of millions and the airline industry with its’...

Post-COVID Revenue Management – Have We Skipped a Generation of Revenue Managers? Today we are witnessing market extremes; those that have very little demand, and those that bizarrely have a ton of demand.  With traditional market segments evaporating overnight, hoteliers cannot afford to wait...

In times of crisis the ability to manage change is paramount.  The hospitality industry is in uncharted waters now and for the foreseeable future.  Those who are able to embrace and expertly manage change will navigate these troubled times with much more success.  How...

Where is this Leading & Who Must Come to the Rescue? Article for HITEC June 2014 Report As a revenue management specialist I am constantly reevaluating data sources and data sets.  Long gone are the days of relying solely on market share reports, competitive...

What exactly is the role of the Revenue Manager today?  Tactician?  Strategist?  Mediator?  Leader? Innovator?  Software Expert?  The truth is that today, ideally, the Revenue Manager has to be “all of the above”.  He or she has to be an Excel guru, as well...