Testimonials

Our clients say it best...

Kind words from our clients

Buckhiester has exceeded our expectations.

“Since 2008 we have collaborated with Buckhiester Management on a number of occasions to improve our overall revenue management effort. As a hotel management company our revenue management challenges are diverse, involving branded and independent hotels in every conceivable market – major centre, suburban, and airport locations as well as secondary and tertiary markets. Whether it involves grassroots revenue management training or advanced skills development, Buckhiester has exceeded our expectations on every project undertaken. I would not hesitate to recommend the services of this long standing firm which is considered “the resource” for revenue management consulting in North America.”

~ Philippe Gadbois
Senior Vice-President, Operations

Helped to change the industry’s business acumen and revenue performance.

“I’ve had the pleasure and benefit of working with Bonnie and the BML team since 1995, when she had a vision of what was coming sooner than the industry could see. Bonnie, Victoria and team have worked with me on nearly a dozen projects over the past 25 years, and on every one, she has brought her crystal ball and wisdom to the table, to lay out a map leading to success.

In the early days of revenue and yield management, most hoteliers didn’t even know what the acronyms meant let alone how to capitalize on it. Her greatest impact was perhaps the city-wide demand project for Tourism Vancouver, in conjunction with Dr. Ed Mansfield, which was the catalyst to lifting Vancouver’s success as a Tourism and Convention destination way beyond our competition.

~ Stephen Darling
Hotel Corporate Director and Hotel Development Consultant

Helped to change the industry’s business acumen and revenue performance.

“Hospitality has many wonderful people and leaders, and at HSMAI we are fortunate to work with many of the best. I was lucky to be introduced over 15 years ago to an amazing woman named Bonnie Buckhiester, who made the then new topic of revenue management, not only easy to understand, but essential to embrace.   Her passion and her company commitment to her customer’s business growth has helped to change the industry’s business acumen and revenue performance.   She is a highly respected leader – a very smart, experienced, fun and caring individual.”

~ Fran Brasseau
Executive Vice President of the Hotel Sales and Marketing Association International (HSMAI)

Expert leadership in the application and evolution of hotel revenue management.

Buckhiester International was a pioneer in adapting yield management to perform positively for the lodging industry. Over the last twenty-five years, Bonnie Buckhiester, Victoria Edwards and their colleagues have been instrumental in skillfully creating, adapting and applying what is now termed ‘revenue management’ to the ever-evolving hotel industry.

Perpetual champions of the benefits of revenue management implementation throughout hotel operations, Buckhiester has guided countless revenue managers in skillfully applying revenue management practices and has educated innumerable property and corporate executives to the impact of revenue management on operational effectiveness and revenue generation.

I congratulate and thank Buckhiester International for their 25 years of friendly, gracious and expert leadership in the application and evolution of hotel revenue management.

~ John Burns
President – Hospitality Technology Consulting

I would not hesitate to recommend their services.

“Buckhiester Management was engaged to assist in developing a business plan for optional revenue management services for our member hotels and to improve the skill levels of our Member Care Managers in this important discipline. They created and implemented a highly successful revenue management pilot program that today has evolved into a profitable business unit. More than 50 properties participate in our revenue management services initiative seeing average RevPAR increase of 11%. In fact, the top 25 properties have seen much higher increases resulting in a program ROI in excess of 100%. In short, revenue management works and Buckhiester Management was the catalyst to our effort. I would not hesitate to recommend their services.”

~ Bernard T. Moyle
COO/CFO, Founder
Vantage Hospitality Group, Inc.

An integrated approach to a complex decision.

“We engaged the services of Buckhiester Management to assist in a comprehensive RFP process to select an integrated solution for our reservations environment. The solution had to be cost effective, operationally efficient and address the distribution needs of each major technology component, including our proprietary website. Buckhiester recommended a collaborative effort, drawing on the competencies of specialists in both revenue management and information technology – this provided an integrated approach to a complex decision. By placing our decisions in a revenue management context, we were able to ensure that the needs of sales, marketing (including our popular guest loyalty program), and operations were evenly balanced against available and affordable solutions. Buckhiester Management’s expertise, professionalism and collaborative approach not only facilitated the right technology decision, but also maximized the information return for consulting dollars spent. I would not hesitate to recommend Buckhiester and will engage their services again should the need arise.”

~ Chip Conley
Founder – Joie de Vivre Hotels

Insightful, penetrating and far reaching.

“Bonnie Buckhiester & Victoria Edwards conducted our annual revenue management training seminar for all General Managers, Sales, Marketing, Revenue Management and Operations team members in December 2012 and did an exceptional job.  They have the ability to breakdown complex topics into simple real life examples that the audience can relate to.  Aston had also engaged Buckhiester Management in the past on a revenue management consulting assignment and the resulting recommendations were insightful, penetrating and far reaching that continue to have an impact on our revenue management practices, enhancing our performances and financial results.”

~ Cara Goodwin – Vice President Sales & Revenue Development
~ Vish Bhatia – Corporate Director Revenue Optimization

Delivered more value for her fee.

“Buckhiester Management was retained to assist our resort at Snowshoe Mountain. They helped us achieve significant and immediate growth in RevPAR through both an insightful assessment of policies and practices, and a call center evaluation and training program. Bonnie worked harder and delivered more value for her fee than any consultant I’ve ever engaged.”

~ Steve Rice
Senior Vice President – Eastern Resorts Intrawest

This is one group that “really gets it”.

“Every hotel’s core objective is to focus on revenue maximization. The Buckhiester Management Group delivers effective solutions to maximize revenue to meet and also exceed expectations. When it comes to maximizing revenue potential in a hotel operation there is only one group that I would call upon to deliver the solutions today to our very complex business. That is the Buckhiester Management Group. The Buckhiester team knows how to create the most profitable strategy to maximize revenue generated. Competitors’ rates and pricing strategy are the most difficult pieces of competitive intelligence for a hotel to obtain. It is your “life line” to success. It has to be done properly and with a clear plan. This is one group that “really gets it” in the crowd of others offering the same service.”

~ Steve Halliday
Former General Manager Pan Pacific Vancouver & Executive Vice President Operations North America – Pan Pacific Hotel Group

Enjoying results that not only exceed the competition but defy the economic downturn.

“I engaged the services of Buckhiester Management on three separate occasions with tremendous success. While General Manager of The Island Hotel Newport Beach, Buckhiester was retained to lead our Revenue Management effort during a complex transition from brand to independent. As Asset Manager of the famed Cap Juluca resort in Anguilla, we hired Buckhiester on two occasions. In both instances the advice, insights and recommendations proved to be the turning point both strategically and tactically for our Revenue Management effort. We are now enjoying performance results that not only exceed the competition but defy the economic downturn.”

~ Hans Maissen
Asset Manager – Cap Juluca, Anguilla

Able to mitigate the need to compete only on price.

“Bonnie Buckhiester was able to present the most difficult aspect of tourism marketing, Effective Pricing, in both a non-confrontational and professional manner. By focusing on psychology and strategic pricing rather than tactical, she was able to mitigate the need to compete only on price. Bonnie’s ability to demonstrate how to deal with price wars as well as provide a number of innovative pricing strategies was very much appreciated by our travel industry attendees. Her sessions were one of the most attended speaker series that Travel Alberta presented in 2009.”

~ Rod Proudfoot 
Former General Manager – Travel Alberta Regional

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