"We engaged the services of Buckhiester Management to assist in a comprehensive RFP process to select an integrated solution for our reservations environment. The solution had to be cost effective, operationally efficient and address the distribution needs of each major technology component, including our proprietary website. Buckhiester recommended a collaborative effort, drawing on the competencies of specialists in both revenue management and information technology - this provided an integrated approach to a complex decision. By placing our decisions in a revenue management context, we were able to ensure that the needs of sales, marketing (including our popular guest loyalty program), and operations were evenly balanced against available and affordable solutions. Buckhiester Management's expertise, professionalism and collaborative approach not only facilitated the right technology decision, but also maximized the information return for consulting dollars spent. I would not hesitate to recommend Buckhiester and will engage their services again should the need arise."
Founder & CEO
Joie de Vivre Hotels